Return Policy

We want you to love every order you receive from us. If something isn’t right, we’re here to help!

1. Non-Perishable Items

For packaged or shelf-stable products:

If the item is unused, unopened, and still in its original packaging, you can return it within 7 days of delivery.

If the return is due to our mistake, we’ll cover the shipping. Otherwise, return shipping will be your responsibility.

2. Changing or Cancelling Your Order

If you need to cancel or make a change, let us know as soon as possible.

Once your order is on its way, we can’t cancel it — but we’ll still do everything we can to help.

3. Delivery Issues

If your order doesn’t arrive, arrives late, or something seems off, please contact us within 24 hours.

We’ll look into it and work out the best solution together.

4. Refund Timing

Approved refunds are processed to your original payment method within 3–7 business days.

5. We’re Here for You

If you ever have a question or concern, reach out any time.

Describe the return policy for your store, how to return items, and contact info.

Terms of Service

Welcome to our online store! By using our website and placing an order, you agree to the terms below. Please read them carefully.

1. About Our Service

We provide an online platform where customers can order food and grocery products for home delivery.

We may update products, prices, and policies at any time.

2. Eligibility

To use our service, you must:

Be at least 18 years old, or have permission from a parent/guardian

Provide true and accurate information when creating an account or placing an order

3. Orders & Payments

All orders must be paid in full at the time of checkout.

We accept the payment methods shown on our website.

In rare cases, we may cancel or refuse an order (e.g., suspected fraud, product unavailable). If this happens, we will contact you and issue a refund when appropriate.

4. Pricing & Availability

Prices may change at any time.

We try to keep inventory accurate, but if a product is out of stock, we’ll offer a substitute or refund.

5. Delivery

Mi Despensa “Free Local Delivery” service applies exclusively to addresses whitin postal code 3110, 3112, 3116, 3118. Deliveries outside this area incur on aditional fees. The exact fee will be confirmed with the customer before the order is dispatched.

Delivery times are estimates and may vary due to traffic, weather, or other factors.

You are responsible for providing a complete and accurate delivery address.

If the address is incorrect or no one is available to receive the order, additional fees may apply.

6. Cancellations

Orders can be cancelled before we begin processing them.

Once the order is prepared or out for delivery, it cannot be cancelled.

7. User Accounts

If you create an account:

Keep your login details secure

You are responsible for all activity under your account

Let us know immediately if you suspect unauthorized use

We may suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content on our website — including images, text, logos, and design — is owned by us.

You may not copy, distribute, or use our content without permission.

9. Limitation of Liability

We do our best to provide accurate information and reliable service, but we are not responsible for:

Delays in delivery

Website errors or interruptions

Losses caused by incorrect information provided by the customer

To the fullest extent permitted by law, our responsibility is limited to the amount you paid for your order.

10. Privacy

We respect your privacy and protect your data.

Your personal information is handled according to our Privacy Policy (we can create one if you need it).

11. Changes to Terms

We may update these Terms of Service at any time.

The latest version will always be available on our website.

13. Contact Us

If you have any questions, feel free to reach out:

Thank you for using our service!

Describe the Terms of Service customers of your store are subject to.

Privacy Policy

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

When you use our website or place an order, we may collect:

Personal details: name, email, phone number, delivery address

Payment information: credit/debit card details or other payment info (securely processed)

Order history: items purchased, delivery instructions, preferences

Website usage data: IP address, device information, pages visited, clicks

2. How We Use Your Information

We use your data to:

Process and deliver your orders

Communicate with you about your orders or account

Improve our website, products, and services

Send promotions or offers (you can opt-out anytime)

Comply with legal obligations

3. Sharing Your Information

We do not sell your information. We may share it only with:

Delivery partners: to fulfill your order

Payment processors: to complete transactions securely

Legal authorities: if required by law

4. Cookies & Tracking

We use cookies and similar tools to:

Make your shopping experience easier and faster

Remember your preferences

Analyze website traffic and improve performance

You can disable cookies in your browser, but some website features may not work properly.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

Payment information is encrypted and processed securely through trusted payment providers.

6. Your Rights

You have the right to:

Access the personal information we hold about you

Correct or update your details

Request that we delete your data

Opt-out of marketing communications

To exercise your rights, contact us

7. Retention

We keep your data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

9. Contact Us

If you have questions or concerns about your privacy